DELIVERY, PAYMENTS AND RETURNS / EN

ESPAÑOL - ENGLISH

IMPORTANT INFORMATION:

It's important to inform to all my clients, supporters and customers what's my shipping process, because it is longer and more complicated than other business located in the USA. 

To be able to offer affordable shipping rates. I send every order in weekly batches from Bogotá, Colombia, to USA. Once it arrives there, my partner pack them in white envelopes and send them as individual, domestic or international parcels. With that said, current shipping times are:

DOMESTIC (USA): 10-12 BUSINESS DAYS

I NTERNATIONAL: 12-28 BUSINESS DAYS

I usually update the shipping status of the orders once they arrive to the US, that way its possible to track easily the packages in the platform.

Thanks for reading and for all your support

These conditions for purchase and sale apply to all products offered on this website, all orders placed by you. Please read carefully as these may be modified without prior notice. If the visitor or buyer decides not to accept these terms, they must refrain from accessing and / or using the services offered.

1. PURCHASE PROCESS

The buyer must pay for the product at the time of formalizing the transaction through the Website.

The final price of the product is made up of:

Price of the work or product in general.

  1. Shipping costs.
  2. Taxes (please consult the regulations of your country / state to learn more.

IMPORTANT: Sometimes, customs may apply import taxes that must be covered by the buyer. Check your country's tax and customs page for more information.

Subsequently, at the time of placing the order, the buyer will automatically receive through the Shopify platform, a confirmation to the email indicated in the billing form.

2. ACCEPTED PAYMENT METHODS:

Credit or debit card through the SHOPIFY PAYMENTS, PAYPAL, VISA, MASTERCARD, AMERICAN EXPRESS, GPAY, APPLE PAYMENTS system.

3. CONDITIONS OF SALE, DISPATCH AND SHIPMENT

We are not responsible for non-compliance in the times of shipping, delivery, production and restocking of products due to force majeure or acts of God. In the event of any of these situations, buyers will be informed via email or social networks.

4. DESCRIPTION OF THE PRODUCTS

All products have a reliable description of their quality, size and materials used, however, the color of the reproductions and original works may vary for reasons beyond Ruttu's control.

However, if you have additional doubts regarding the quality, material, appearance and size of the products and originals, you can contact Ruttu, who in particular will provide you with all possible information about the product, at alovra @ gmail. .com

5. ORIGINAL WORKS

All the products that you purchase on this website have guarantees. When you purchase an original work, Ruttu will issue a Certificate of Authenticity of the work, signed.

6. DELIVERY

The delivery of the sold product will be made through the company of National Postal Services 4-72 located in Colombia, DHL Express or USPS, who will be the exclusive and direct responsible for the delivery of the product.

In the event that the information of the place of delivery of the purchased product is incorrect, or there is a problem in the delivery of the work, Ruttu disclaims responsibility for damages that non-delivery or late delivery may cause. , both to the buyer and to a third party.

At the time of ordering, Ruttu will present a summary of the order placed and the information provided for delivery, once the order is prepared, the guide number and an estimated delivery time will be sent. This information is automatically supplied to the email provided. By the Shopify platform.

7. DELIVERY PERIOD AND EXCEPTIONS

Once the order preparation period is completed, approximately 10 business days. The order delivery time, according to the international EMS system, is 8 to 6 business days for the United States and Canada, 10 to 13 business days for Europe, Asia, Australia, Africa and the Middle East. Please check your national postal page for more information on delivery times and updates.

Ruttu will not be responsible in the event that the delivery of the purchased product exceeds 13 business days, when the delay is due to external, administrative or customs causes.

7.1 UNSUCCESSFUL DELIVERY

In the event that the contracted company makes an unsuccessful delivery attempt, the buyer will be informed of the impossibility of delivery, through email, direct message or by the same delivery service company, from this moment on, it is the buyer's responsibility. provide the correct data as soon as possible. In case of not being able to contact the buyer, within 10 business days, the delivery company may proceed to return or destroy the package, the buyer assuming the expenses generated by this operation.

8. RETURNS AND EXCHANGES

In case of receiving the product in a wrong size, design, reference or the product is defective, the buyer will have the right to a change in their product in common agreement with Ruttu, via email alovra@gmail.com. however, return costs will be borne by the buyer and shipping costs for replacement merchandise will be borne by Ruttu.

Only returns that meet the following requirements are accepted:

  1. They are communicated within 5 days of receiving the package
  2. The return must be made in a packaging that guarantees the perfect condition of the merchandise or work.

Once the status of the returned merchandise is verified, the replacement merchandise will be shipped.

9. REFUNDS

Ruttu will reverse the payment made in case of fraud or the payment operation of the product has not been requested and this is verifiable.

The refund, in case of returns, will be made once you have received the returned merchandise or present a proof of return with a verifiable guide number.

*In case of opting for the cancellation of an order placed, Ruttu undertakes to make the refund of the amount paid within a period of no more than 10 calendar days from the communication sent to the seller, the contracting of the service being totally extinguished.

10. WARRANTIES

Failure to comply with these Terms and Conditions of use, will generate the right in favor of Ruttu to suspend or terminate the purchase contract acquired at the time of placing an order, in case it incurs faults by action or omission, or to establish another type of shares as established by the current regulations of the Republic of Colombia.

11. SUGGESTIONS

As a BUYER or VISITOR, you will be able to have the contact channels available to the team to present any suggestion, or doubt, via chat, email or direct message through social networks.